Contact Center Solutions Specialist

Design, implementation, and transformation of complex contact centre environments

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About Me

I am passionate about design, implementation and transformation of complex contact centre environments, with 16+ years of experience in adopting cutting edge technologies to multiplicity business.

As a Connect Consultant at Amazon Web Services (AWS), I specialize in designing and implementing AWS Connect-based contact center solutions that help businesses transform their customer interaction capabilities. My expertise spans across enterprise telecommunications, cloud architecture, and contact center technologies.

Expertise

Contact Center Design & Implementation

Design and implementation of complex contact center environments using Amazon Connect and other AWS services, tailored to specific business requirements.

Cloud Solutions Architecture

Developing AWS-based cloud architecture solutions that provide scalable, resilient, and cost-effective infrastructure for contact center operations.

Contact Center Transformation

Transforming legacy contact center environments to modern, cloud-based solutions using cutting-edge technologies to enhance customer experience.

Professional Experience

Connect Consultant

Amazon Web Services (AWS), Oct 2021-Present

Providing specialized consulting for AWS Connect implementations and contact center solutions.

Senior Contact Centre Engineer

ECS, Jan 2020-Oct 2021

Designed and engineered contact center solutions for enterprise clients.

Principal Consultant

acrinax, Aug 2017-Dec 2019

Led consulting projects for contact center implementations and transformations.

Skills & Expertise

Amazon Connect AWS Solutions Architecture Contact Center Solutions Cloud Architecture Enterprise Telecommunications Integration Implementation Consulting Terraform AWS

Certifications

AWS Certified Solutions Architect – Professional

AWS Certified Developer – Associate

AWS Certified SysOps Administrator – Associate

AWS Certified Solutions Architect – Associate

HashiCorp Certified: Terraform Associate

Generative AI with Large Language Models

Education

Master's Degree Electronics and Telecommunications

Zachodniopomorski Uniwersytet Technologiczny w Szczecinie, 2002-2007

Mainfield: Radio Communication Systems. Security of Information in Wireless Computer Networks.

Integrated Systems

Faculty of Engineering, University of Southern Denmark, 2005-2006

Erasmus Socrates Students Exchange

Informatic Systems and Database Applications

Polsko-Japońska Wyższa Szkoła Technik Komputerowych w Warszawie, 2009-2010

Get in Touch

Email: contact@ozdoba.me

Location: United Kingdom